Frequently Asked Questions
Everything you need to know about our services, surveys, costs and aftercare — in plain English. Can't find your answer? Message us and we'll reply fast.
General
We cover the whole of the UK. Our surveyors and installation teams travel nationwide, so whether you're in a city centre or a rural village, we can help. When you get in touch we'll confirm the earliest survey slot for your area.
Yes — completely. A survey costs nothing and there's no obligation to go ahead. We'll assess your home, explain your options honestly and give you a clear quote. If you decide it's not right for you, that's fine. No pressure, ever.
Yes. Our teams are certified for the work they carry out — including MCS-accredited solar and heat pump installations and qualified electricians for EV chargers and battery storage. Every install follows current UK building regulations and manufacturer guidelines.
It depends on the measure. Loft insulation is usually done in a day, an EV charger in a few hours, and solar or a heat pump typically takes one to three days. We'll always give you a clear timeline before we start, and we keep you updated throughout.
Yes. Every installation comes with a workmanship guarantee, and the products themselves carry their own manufacturer warranties — solar panels typically 25 years, batteries and heat pumps 10 years or more. We'll walk you through exactly what's covered before you commit.
Insulation (Loft · EWI · IWI · RIRI)
A typical semi-detached home can save around £300 a year on heating bills with properly topped-up loft insulation — and it's one of the quickest, most cost-effective upgrades you can make. The exact figure depends on your home's size and how it's heated.
External wall insulation (EWI) is fitted to the outside of your home — it's the most effective option for solid walls and can also refresh the look of your property. Internal wall insulation (IWI) is fitted on the inside and is a good choice where EWI isn't suitable, such as in conservation areas or on homes with limited access.
Most homes with solid walls are good candidates for EWI, but suitability depends on the wall construction, the condition of the brickwork and how much space is available around the property. The best way to find out is a free survey — we'll inspect your walls and give you an honest recommendation.
Room-in-roof insulation is for homes where the loft has been converted into a living space — bedrooms, bathrooms or studies built into the roof. Insulating the sloping ceilings and walls of these rooms properly keeps them warm in winter and cool in summer, and is done to current building regulation standards.
Funding schemes for insulation change regularly and depend on your circumstances, property type and location. We keep up to date with what's available and will tell you honestly whether you're likely to qualify — and help with the paperwork if you do.
Solar, Batteries & Heat Pumps
A typical residential solar system costs anywhere from around £5,000 to £10,000 depending on the number of panels, the inverter and your roof. Every home is different, so we design a system around your roof and your usage — and give you a fixed, itemised quote after a free survey.
Not strictly — but a battery lets you store the electricity you generate during the day and use it in the evening, when you'd otherwise be buying from the grid. For most homes a battery significantly increases the savings, and you can add one later if you prefer to start with panels alone.
An air source heat pump absorbs heat from the outside air — even when it's cold — and uses it to warm your home and hot water. It runs on electricity but produces far more heat than the electricity it uses, making it a low-carbon, efficient alternative to a gas boiler.
The Boiler Replace Scheme offers a grant towards the cost of a heat pump or biomass boiler for homes in England and Wales. Eligibility depends on your property and heating system. We'll check your situation during your free survey and handle the grant application for you if you qualify.
Yes. Solar panels generate electricity from daylight, not direct sunshine, so they produce power on cloudy days too — just at a lower rate. The UK gets plenty of daylight for solar to be worthwhile, and modern panels are very efficient even in overcast conditions.
Costs, Surveys & Aftercare
Nothing. Surveys are completely free and there's no obligation to proceed. We'll visit your home, assess what's needed and talk you through your options — and you're free to take the quote away and think about it for as long as you like.
Just get in touch by phone, WhatsApp, email or the contact form on this site. We'll arrange a free survey, and shortly afterwards you'll receive a clear, fixed quote with no hidden extras. If you'd like to compare options, we'll happily quote for more than one measure.
Yes. We handle the technical paperwork, certification and any grant or scheme applications you're eligible for — including the Boiler Replace Scheme where applicable. You won't be left to navigate the forms alone; we manage it end to end.
We hand over your system with a full walkthrough, provide all certificates and warranty documents, and stay available for questions long after install day. If anything needs attention, you have a named point of contact — we don't disappear once the job is done.
Yes — we offer flexible finance options on all our services. For air source heat pumps, we also handle the Boiler Replace Scheme grant (£7,500) on your behalf. For solar, battery, insulation, boilers, EV charging and other services, we'll discuss payment plans that work for your budget. Always upfront, no hidden fees.
Still Have a Question? Ask Us Anything
No question is too small. Message us on WhatsApp, give us a call, or book a free survey and we'll talk it through properly.
No obligation · Free quotes · Nationwide coverage · Friendly, expert team